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Assessing the Productivity When Working with Outlook Email


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The easy way to measure the information worker performance when working with email in Outlook is to count the number of actions, measure the average reaction time and get the required reports and charts.

In order to measure your productivity when working with Outlook email messages, use the following reports provided by the Message Response Time Statistics utility. Create reports as required and copy-paste the resulting data to Microsoft Excel to be able to build charts.


Reply Performance per Date

Shows the number of replies and the average reaction time in hours in the specified date range. The "Message actions" mode and grouping by date options are selected.


Number of Processed Messages per Date

Shows the number of replied, forwarded messages as well as messages with no action. The "Received messages" mode and grouping by date options are selected.


Reply Performance per Month

Shows the number of replied messages and the average response time in hours in the specified date range. The "Message actions" mode and grouping by month options are selected.


Number of Processed Messages per Month

Shows the number of replied, forwarded and messages with no action in the specified date range. The "Received messages" mode and grouping by month options are selected.


Reply Performance per Year

Shows the number of replied messages and the average response time in hours in the specified date range. The "Message actions" mode and grouping by year options are selected.


Number of Processed Messages per Year

Shows the number of replied, forwarded and messages with no action in the specified date range. The "Received messages" mode and grouping by year options are selected.


Reply Performance per Hour of Day

Shows the number of replied messages and the average response time in hours in the specified date range. The "Message actions" mode and grouping by hour of day options are selected.


Number of Processed Messages per Hour of Day

Shows the number of replied, forwarded and messages with no action in the specified date range. The "Received messages" mode and grouping by hour of day options are selected.


Reply Performance per Day of Week

Shows the number of replied messages and the average response time in hours in the specified date range. The "Message actions" mode and grouping by day of week options are selected.


Number of Processed Messages per Day of Week

Shows the number of replied, forwarded and messages with no action in the specified date range. The "Received messages" mode and grouping by day of week options are selected.


Reply Performance per Name of Month

Shows the number of replied messages and the average response time in hours in the specified date range. The "Message actions" mode and grouping by the name of month options are selected.


Number of Processed Messages per Name of Month

Shows the number of replied, forwarded and messages with no action in the specified date range. The "Received messages" mode and grouping by the name of month options are selected.

Please note that 129 free utilities and add-ins for Outlook available on our website. They are all created for the needs of our users. Using these utilities, you can speed up Outlook, improve your productivity and solve many problems.

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