Message Response Time Statistics

Main features

• Counts how many messages each employee handles
• Determines the speed at which messages are processed.
• Provides a set of 12 productivity reports for Outlook.
• Allows to specify the desired Outlook mail folders and the required period.
• Works with multiple Exchange Server mailboxes.

Why count message response time?

The easiest way to assess your productivity when working with Outlook mail, as well as the effectiveness of the support team, and all professionals and staff who work with the mail, is to count how many messages each employee handles and at what speed.

How the utility works

This tool provides a set of 12 productivity reports for Outlook. Reports show how many messages have been received, replied, forwarded, or left with no action and how much time, on average, was spent on each of these actions.

You can specify the desired Outlook mail folders and the required timespan. All reports are divided into two categories:

• By the received time of the message (Received messages mode). In this mode the utility uses message received time to count emails.
• By the message answer time (Message actions mode). Here the message reply date is used to count emails. Resulting data can be grouped by date, month, year, hour of day, day of week, or month.

These reports allow you to compare user measures and optimize your resources and resources of your company on different days and hours.

In command line mode, you can build reports on other user Exchange Server mailboxes as many times as you want.